Support

Contact the developer

The fastest way to reach support is the in-app channel:

• From the App Store: open the Driver Transport App listing on your iPhone, scroll to Developer Website / App Support, and use the contact link.
• By email: support@drivertransportapp.passpilot.uk. Replies typically within two working days (UK).

For billing or refund queries, please go through Apple at reportaproblem.apple.com. Apple handles all App Store payments; the developer cannot issue App Store refunds directly.

System requirements

• iPhone running iOS 15.5 or later.
• Approximately 80 MB of free storage for the app, plus space for your photos and scans.
• An internet connection only for the features that need one: DVLA / MOT lookup, address autocomplete, cloud backup and the App Store subscription check. Everything else — logging jobs, taking photos, scanning, dictating notes, exporting PDFs — works fully offline.

Common questions

How do I cancel my Pro subscription?

Subscriptions are billed by Apple. Open iPhone Settings → your name → Subscriptions → Driver Transport App → Cancel Subscription. Pro features remain active until the end of the current paid period.

Can I get a refund for a Pro purchase?

App Store refunds are decided by Apple. Submit a request at reportaproblem.apple.com or via the receipt email Apple sent you. Statutory consumer rights in the UK and EU are not affected by these arrangements.

What is the difference between Free and Pro?

Free covers up to 20 new jobs per calendar month with manual entry and a watermarked PDF. Pro removes the monthly cap, unlocks DVLA / MOT lookup and UK address autocomplete, drops the watermark and lets you turn on automatic cloud backup to either App Cloud (our UK / EU server) or your private Google Drive folder.

Where is my data stored?

By default, on your iPhone only. The data only leaves the device when you trigger a feature that needs it (a vehicle reg or MOT lookup, an address suggestion, an Apple subscription check, or a backup you have switched on). See the Privacy Policy for the full breakdown.

What happens to my data if I uninstall?

Local data is wiped when you uninstall. If cloud backup was on, the latest backup remains on its destination (our server or your Google Drive) and can be restored on a new install using your Restore Code. To remove the cloud copy, tap Disconnect or Delete Cloud Backup in Settings before uninstalling.

Do you sell my data or run ads?

No. The app contains no third-party analytics, advertising or tracking SDKs, and your job data is never sold, shared or monetised. Pro subscriptions are the sole revenue source.

Is the PDF export suitable for HMRC or accounting?

The PDF gives a structured record of every job, leg, photo and receipt for your own books. Always confirm the specific record-keeping requirements with your accountant or client before relying on it.

Troubleshooting

Vehicle / MOT check returns nothing or an error

• Check the registration is correct and contains no spaces or punctuation. The DVLA service rejects malformed input.
• Some registrations (notably very recent issues, certain trade plates and most non-GB plates) are not in the DVLA Vehicle Enquiry Service. The app cannot return data the DVLA does not hold.
• If the lookup feature is greyed out, your Pro entitlement may be inactive. Open the paywall from the Settings card to confirm subscription status.

Address autocomplete shows no results

• Type at least three characters. Two characters or fewer are not sent.
• For UK postcodes, include the space (e.g. SW1A 1AA) for the most accurate matches.
• Address autocomplete is a Pro feature; Free users see a manual address form instead.

OCR scanning misreads a job number, reg or address

• Scan in good, even light. Avoid glare on glossy paperwork.
• Hold the phone parallel to the document (not at an angle) and fill the frame with the relevant section.
• For VIN tags, the door-jamb sticker is usually more reliable than the dashboard etching through the windscreen.
• You can always edit the recognised values before saving the job. The scanner is a typing aid, not a replacement for verification against the V5C / job sheet.

Voice notes are not transcribing

• The first time you use the voice button, iOS asks for microphone and speech-recognition permission. If you tapped Don't Allow, grant permission in iOS Settings → Driver Transport App.
• If you have Settings → General → Keyboard → Enable Dictation turned off entirely, voice notes will not work. Turn it back on.
• If transcription is slow, check whether on-device dictation is supported and enabled (Settings → Siri & Search → On-Device Dictation). Older iPhones fall back to Apple's server-side transcription, which needs a network connection.

Cloud backup keeps failing

• Confirm you are on Pro. Free users do not have access to cloud backup.
• For App Cloud, the maximum backup size is 5 MB. If your device has hundreds of jobs with long notes, the limit can be reached. Export and delete older completed jobs you no longer need on the device.
• For Google Drive backup, sign out of the Google account in Settings and sign in again to refresh the token. If sign-in itself fails, ensure your iPhone has time set to Set Automatically — clock skew breaks Google sign-in.

Restore Code lost

The Restore Code is the only way to recover a server-side backup on a new device. The secret it encodes is not stored anywhere else — we keep only its SHA-256 hash — so we cannot recover it for you. If the original device is still working, copy the code from Settings → Backup → Restore Code while you can. For Google Drive backup, signing in with the same Google account on the new device gives you access again; no Restore Code is needed.

Pro features are locked even though I subscribed

• Open Settings → Subscription → Restore Purchases. This re-checks your Apple receipt with RevenueCat.
• Make sure you are signed into the App Store with the same Apple ID used at purchase.
• If a Family Sharing member made the purchase, Apple's rules may limit which features sync across the family. Contact support if behaviour seems wrong.

PDF export is blank or missing photos

• Some older devices struggle to render very large PDFs in one go. Try exporting a single job rather than the full backup PDF.
• If a photo went missing because it was deleted from your photo library or the source app, the PDF will skip it. Re-attach photos from inside the app.

Reporting a bug

To help fix something quickly, please include:

• The iPhone model and the iOS version (Settings → General → About).
• The Driver Transport App version (shown in Settings → About in the app).
• What you did, what you expected to happen, and what actually happened.
• Where relevant: the time of day (rough is fine), and a screenshot or short screen recording.
• If the bug involves a specific job, the job number is helpful — do not send personal customer data.

Send to support@drivertransportapp.passpilot.uk.

Your data and privacy

For a full breakdown of what is held on the device, what is sent to the DVLA, AWS, Apple, RevenueCat or Google, and on what legal basis, see the Privacy Policy. To request access, export or deletion of any data the developer holds on your behalf, email support@drivertransportapp.passpilot.uk and the request will be actioned without undue delay.